Work Request Process

The Technical Services (TS) Department assigns tasks and projects to our personnel based on requests submitted to the helpdesk@dslcc.edu email address. Requestors can view their open requests and track progress via an internal (on-campus-only) site. To access the site, use your network ID and password. Remember, this site can only be accessed while on the main campus or the Rockbridge campus.

The Help Desk also maintains a Knowledge Base of many processes. The Knowledge Base is also found on on the above site.

In the case of an emergency or work of a critical nature, please call us at ext. 2911.

It is the policy at Technical Services to respond quickly and efficiently to all requests for technical assistance. Our ongoing mission is to provide the best possible service to DSLCC users. Please feel free to let us know how we are doing via our customer satisfaction survey; we would love to hear from you. Your feedback is important to us as we strive to maintain the highest level of support.