JER Online

IMAGE: Jer Online

Get Anytime Training from JER Online! JER Online programs feature high-quality, instructor-led and self-directed online courses and certificates. Choose a course of study from our online course catalog and take your learning needs to a new level. Enroll today (start anytime) or choose from a fixed start date.

Soft Skills Training Now Available online

Dabney Lancaster Community College, in association with JER Group, Inc., offers courses in a variety of different subject areas. Click on this link to enroll in our courses:

Buy Classes Online:

All you need is an email address, web browser and reliable Internet Access.

IMAGE: Call Center

The CALL CENTER TRAINING Catalog exclusively lists online certificates and courses that will help your call center achieve excellence at all levels. Your managers, supervisors and agents will benefit. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance. Individuals can also enrol in these courses.

We have provided consulting and learning solutions to students from more than 5,000 companies worldwide through a full range of education and training solutions to call center professionals.

Our training is highly interactive and includes practice, role-play, feedback and coaching. Training is adapted to each participant’s needs by assessing each student’s demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.

Steps to getting started--Here is how it works

Online Courses/Certificates

Have a question that needs a quick answer. Click here for more information: